I. GENERAL TERMS AND CONDITIONS

1. Preamble

a. This agreement is concluded between you, the user (hereinafter referred to as "the User" or "you") and Best Business Travel. Please read these Terms and Conditions of Use carefully before accessing or using the website www.alicetipsandtrips.com (hereinafter referred to as "the Site"). This Use Agreement is between the User and Best Business Travel and is governed by the laws of Romania.

b. Visiting the site www.alicetipsandtrips.com and using the System for booking flights, hotels, activities, flights, and hotels implies acceptance of the Terms and Conditions detailed below.

c. The System Operator within www.alicetipsandtrips.com is Best Business Travel.

d. To use the System, all the conditions described in what follows must be implicitly accepted, whether the User calls upon the Company’s services electronically (on the site or through the Alice Tips And Trips application for smartphones) or by telephone. Acceptance represents the expression of personal will and constitutes a legal obligation between the User and Best Business Travel.

e. The User has the right to copy or use, without obligation towards Best Business Travel, the written content below.

f. The Company reserves the right to make changes to these terms and conditions of use, as well as any other changes to the site www.alicetipsandtrips.com, without any prior notification. By accessing the page dedicated to the terms and conditions, the user will always be able to read the most recent version of these provisions. The continued use of the site after any changes to the Terms and Conditions constitutes your acceptance of these changes.

g. Non-acceptance of these terms and conditions obliges Users to cease accessing the site www.alicetipsandtrips.com, the Alice Tips And Trips application, and to cease using the System for booking flights, hotels, activities, flights, and hotels.

h. The provisions of the Framework Contract for the sale of tourist products, from Order no. 1387/2015, as well as the provisions of OG 2/2018, are inserted and form an integral part of the terms and conditions below.

2. Definitions

a. The terms and conditions of www.alicetipsandtrips.com - the entirety of legal provisions concerning the commercial relationship between the Company and the User, including those related to the framework contract for the sale of tourist products, consumer rights, electronic commerce, distance contracts, data protection, and abusive clauses.

b. The Company - Best Business Travel,or abbreviated BBTR with the identification data shown in the general company information.

c. The User - any person who uses the System for booking flights, hotels, activities, flights, and hotels, both by telephone and by electronic means or bot. The User may also be defined as a Beneficiary or Client.

d. The System for booking flights, hotels, activities, flights, and hotels, or (the System) - software that allows the User to search for domestic (within the territory of Romania) or international routes between any two cities and also to estimate the associated costs, respectively to purchase the plane tickets.It allows the user to search for domestic (within the territory of Romania) or international accommodations/activities in destinations, and also to estimate the associated costs, respectively to purchase accommodations/activities.

e. The Application – The Alice Tips and Trips smartphone application is an integral part of the system.

f. Bot – Chatbot – with artificial intelligence.

g. Provider – an entrepreneur who offers their services for the benefit of the User through www.alicetipsandtrips.com and other websites owned by entities cooperating with www.alicetipsandtrips.com .

h. Service Provider – an entrepreneur who provides the User with the services specified in these Terms & Conditions, through the Reservation System or directly, depending on the nature of the service rendered.

i. Airline Operator – an entrepreneur who holds a valid certificate (concession, license) authorizing them to conduct commercial activities in the field of air transport and to provide the services specified in these Terms & Conditions.

3. General rules applied in the Terms and Conditions of www.alicetipsandtrips.com

a. The Site, Use of the Site, and the Alice Tips and Trips smartphone platform, Services offered through the system:
• By using the Site, you express your unconditional agreement with these Terms and Conditions. If you do not agree with any of the terms and conditions presented, you do not have permission to use the Site in any manner.
• The Site is made available by Best Business Travel, with the registered office address mentioned previously. Please note that any correspondence related to customer service should be sent to this address.
• The Company provides an online search and booking system, which allows you to search and check the availability of tourist services in the system, as well as to make direct bookings with service providers.
• The Site and Application offer a wide range of services, allowing you to book flights, accommodation, activities, and to make payments directly through our online payment system.
• The System is provided "as is" and "as available". The Company does not assume responsibility for your ability to access or use the site or application at any time, for any interruption in access or use, or for any failure to complete any transaction. The Company does not guarantee that the site is free of computer viruses or other properties that could cause loss or damage.

b. Information on the site, Changes to the Site, refusal of access:
• The Company may modify any aspect of the site or its content, including the availability of any provider, features, information, databases, or content.
• The general information available on the site and in the application is provided for informational purposes only. Please note that the information can be changed at any time and it is your responsibility to check these details with the relevant Travel Providers, embassies, or tourism offices. Particularly concerning passports, visas, and vaccinations, Best Business Travel does not guarantee the timeliness of the information and it is your responsibility to ensure you understand and comply with all necessary requirements.
• Also, the Company does not guarantee that the information on the Site, including prices, descriptions, or dates, are accurate or complete, but we will strive to correct any errors or omissions as soon as possible after they have been reported.
• The Company reserves the right to refuse access to the site at any time without notice.

c. Best Business Travel, intermediary role for providers and service providers:
• The Company acts as an intermediary for airlines and for service providers or providers, such as hotels and activity services.
• The Company does not take responsibility for the products and services offered by Travel Providers and does not offer any warranty, explicit or implied, regarding the quality or suitability of the products and services presented on the Site.
• Should a Service Provider be unable to provide the Travel Service for any reason, including where a Service Provider declares for bankruptcy, We can only act as an intermediary and refund payments where we have already received such from the applicable Service Provider.
• Regarding the flights offered on the Flight Portal , We exclusively act in our capacity as an agent. The agreement for the performance of the flight comes into effect directly between You and the relevant airline and We do not accept any contractual responsibility related to the performance or non-performance of your flight. The operating airline is solely responsible for performance / non-performance of your flight.

d. Method of payment, payment method, transaction security, and cancellation of services due to payment delay:
• We only accept online payments with a card. To pay for the services reserved through the website www.alicetipsandtrips.com or through the Best Business Travel SRL Customer Service department, the Company provides the following payment methods:
Credit card and/or bank card through a payment link created in the Netopia platform. • The User can use the following types of credit card or bank card for such payments: VISA and MasterCard.
• The User chooses the payment method in the "Your Trip – Billing Information" section.
• When booking, choose the "Pay now" option and you will be redirected to the Netopia payment processor (NETOPIA FINANCIAL SERVICES), where you can make the payment. If the services are not penalized and the user is logged in, you have the option to "Pay later". Later, payment can be made through the payment processor by several methods:
o Through a payment link accessed from the service confirmation email, through the "Pay now" button.
o Through a payment link accessed from the user's account, in the Bookings History section, select the service, view the "Pay now" button.
• It is necessary to fill out a form with your card information on the secure page of the payment processor. Payments with credit/debit cards issued under the Visa and MasterCard emblem are made through the "3-D Secure" system.
• To complete the transaction under optimal conditions, you will need to provide:
o The name of the cardholder.
o The card code (the 4 groups of digits mentioned on the front of the card, without spaces).
o The expiration date of the card.
o The CVV code (the last three digits on the back of the card, printed on the signature strip).
o Mobile phone number.
o Email address.


• Payment methods other than those mentioned on the Site will not be accepted and we do not assume responsibility for cash sent by mail or through the bank account.
• When paying with a credit or debit card on the site, your card details are encrypted for the transaction - which makes the transaction safer than providing your card details over the phone. The payment processor uses Secure Socket Layer (SSL), meaning that using your credit or debit card to make an online purchase with Alice Tips and Trips should leave you without security fears. Security should not be the reason that stops you from shopping online.
• Depending on the terms and conditions of the relevant provider, full payment may be required at the time of booking.
NOTE: Incorrect or incomplete entry of bank card or credit card details (card number, expiration date, CVV/CVC code, or cardholder's name) as well as any other restrictions (insufficient funds, exceeding the daily/weekly/monthly payment ceiling, card blocking, restriction to use it only within the country, etc.) will lead to the refusal of the request by Your Trip – Billing Information. In this situation, the Company cannot be held responsible for not confirming the reservation in time and for any subsequent cost changes that may result.
• In addition, to minimize attempts at credit card or bank card fraud, if your reservation is paid with a credit or debit card of a third party, we may require written authorization from the cardholder. The Company reserves the right to conduct random checks to ensure that the passenger is the rightful cardholder or that the holder has consented to the payment of the booking amount.
• Before receiving full payment, Best Business Travel or the Tourist Service Provider is not obliged to issue tickets, confirmations, vouchers, or other travel documents. However, in all cases, you remain responsible for the payment of the agreed sums for the ordered tourist products and services.
• The Company reserves the right to charge you additionally for any handling fees that we or the Tourist Service Provider incur in connection with bookings made with a credit or debit card. You will be notified of any applicable fees, if any. Alice Tips and Trips reserves the right to transfer any fees related to countering card payments.
• Attention! Airlines allow tickets to be issued no more than 72 hours from the time of booking but, in the case of some tickets, this period is reduced to 24 hours or even less. Exceeding this term implies the cancellation of the User's reservation. The Company does not assume any responsibility regarding the cancellation of reservations due to delays in making payments by the User or receiving confirmation from the payment processor.
• If the full payment corresponding to the ordered service is not recorded by the date of travel and the customer, informed by phone and/or email of this fact, does not take all measures to pay the outstanding amount in a timely manner, this is considered a renunciation and the penalties related to the cancellation conditions of the service or services and the ticket or tickets dictated by the Airlines come into force.

e. Trading Currency, Fees, and Invoice:
• All transactions through the Netopia payment processor (NETOPIA FINANCIAL SERVICES) are carried out in EURO currency.
• By using a Euro card, Netopia will transact the value of the services directly in Euro currency.
• For transactions with cards issued in other currencies, the card-issuing bank will perform the conversion at its exchange rate or may apply other fees to the cardholder in the currency in which the User's account is opened, at the bank's respective exchange rate.
• The fees and the method of currency conversion strictly depend on the card-issuing bank, and the Company is not responsible for any differences resulting from the exchange rate applied by the bank and any possible fees charged by it to process the respective currency conversion.
• In the case of the refund of the retained sum by the Netopia payment processor, for bookings awaiting the service provider's confirmation and which were not confirmed for various reasons such as: lack of availability of the requested service, connection error with the providers or service providers, etc., the fees and the method of currency conversion strictly depend on the card-issuing bank, and the Company is not responsible for any differences resulting from the exchange rate applied by the bank and any possible fees charged by it to process the respective currency conversion.
• The tax invoice is issued in EURO, regardless of the currency in which the transaction for the cost of the plane ticket was carried out. The Company does not take any responsibility for any differences that may arise between the invoiced amount and the amount withdrawn from the bank card following a transaction in a different currency than the one in which the card's main account is opened.
• The Company will issue, for each booking, a tax invoice, using the billing details provided by the User in the "Your Trip – Billing Information" section.
• The invoice is automatically sent by email (to the email address provided by the User) within 7 working days from the date of the booking.
• According to current laws, the invoice is considered original without the Company's signature and stamp. However, if the User wishes, the Company can send by courier (at the User's expense) a signed and stamped copy.

f. Dispatch of Documents in Electronic or Printed Format:
• Plane tickets and vouchers issued by the system will be automatically sent to the email address specified in the "Your Trip – Billing Information" section. Therefore, it is mandatory that the email address mentioned during the booking process is valid and active, as the Company cannot be held responsible for any damage to the customer because the documents did not arrive on time.
• Documents can also be found in the User's account, in the Bookings History section.
• Upon request, Best Business Travel will dispatch, at the User's expense, printed documents within the following time frames:
o 3 working days for locations within Romania;
o 5 working days for locations within Europe;
o 7 - 10 working days for locations outside Europe.
• Printed documents will be sent to the Client as "Registered Letter" to the correspondence address specified in the "Your Trip – Billing Information" section.
• When the User orders the dispatch of documents to the address specified in the "Your Trip – Billing Information" section, they implicitly accept the dispatch conditions of the courier companies.

g. Links to Third-Party Websites:
• The Site may contain hyperlinks to external websites owned and operated by third parties. Alice Tips and Trips does not have control or association with such third-party sites and does not assume responsibility regarding the accuracy, completeness, and quality of the information contained in them. Any and all contents from these external websites do not reflect the products, services, or information provided by Alice Tips and Trips.

h. Newsletter:
• You can choose to subscribe to the Alice Tips and Trips newsletter, which will be sent to your email address and will include news, information, and offers.

4. Rights and Obligations of the Parties

a. The User:
• Confirms that they have full legal capacity or are capable of assuming legal obligations, given that by accepting these Terms and Conditions, the User assumes full financial responsibility for all transactions related to the use of the System.
• Commits to using the System exclusively for booking or purchasing flight tickets/services from the site under legal conditions, avoiding any malicious action intended to bring undue benefits to the User.
• Will not make bookings using false identities or make payments for these bookings with credit cards without the cardholder's permission to use them.
• Must be 18 years of age or older and have legal capacity.
• Guarantees that all information provided about yourself or members of your household is true and accurate.
• The transmission of threatening, defamatory, pornographic, political, racist, or any other illegal material is expressly prohibited.
• The Site and any content may not be modified, copied, transmitted, distributed, sold, displayed, licensed, or reproduced in any way by you, except when a copy of the information contained on the site is made for personal, non-commercial use.

b. The Company:
• Commits to providing services to the highest standards to all Clients who use its services, whether through the website www.alicetipsandtrips.com, the Alice Tips And Trips application, the bot, or through the Customer Service Department.
• Will do its utmost to remedy any malfunctions that occur within the System as quickly as possible.
• Will represent the User in relations with the airlines; however, the User may directly contact the airline to resolve their requests, understanding that the solution adopted is their responsibility and does not involve the Company in any way.
• Will fulfill the obligation to inform the User by publishing these terms and conditions on the website www.alicetipsandtrips.com, the Alice Tips And Trips application.

5. Limitation of Liability

a. The use of the System is entirely at the User's expense and risk. The Company does not guarantee that the use of the System will be error-free, nor does it guarantee that the search results will meet the User's requirements in terms of content, accuracy, and usefulness of the information returned.

b. Additionally, the User is fully responsible for the correctness and accuracy of passenger data, contact data, credit/debit card data, or billing data used in making a reservation. The Company cannot be held responsible if the User suffers any harm as a result of not complying with this provision.

c. Any reservation made on the Site will be considered as your intention to purchase the selected tourist product or service from the Tourist Service Provider. If your offer is accepted, you will receive a confirmation email from Alice Tips and Trips, and a contract will be established. All tourist products and services presented on the Site are subject to availability. The terms and conditions of the Tourist Service Provider (including the transport terms and conditions of the airlines) will apply in addition to those established here.

d. The terms and conditions of the Tourist Service Provider may include provisions regarding payment procedures, non-fulfillment of obligations, liability, cancellations, changes to bookings, and refunds (if available), and any other restrictions. Some airlines may charge an additional fee for visa-free transit. Alice Tips and Trips is not responsible for the costs of any transfers between airports or terminals that you may incur. Some hotels may charge additional local fees. Regarding the 'special requests' option, Alice Tips and Trips does not guarantee that these requests will be met but will pass them on to the Tourist Service Provider. It is your responsibility to confirm with the Tourist Service Provider if such special requests can be met.

e. As you navigate the Site, you will see links to terms that apply to specific offers (we advise you to read these terms carefully), but please consult Alice Tips and Trips for complete details on the applicable terms and conditions. As part of the flight booking process, you are given the option to enter the details of any loyalty program you are a member of. Please note that any airline or hotel loyalty program is subject to the terms and conditions imposed by them. These terms and conditions may not offer rewards for all types of fares and service classes. Please contact the airline or hotel responsible for your loyalty program if you have any questions about its terms and conditions. You are responsible for complying with the conditions imposed by the airline or other Tourist Service Provider concerning check-in times, reconfirming flights, or other matters. Some airlines may require you to reconfirm your flight reservation at least 72 hours before travel. Failing to reconfirm your flight booking directly with the airline may lead to its cancellation. You are also obliged to use all flight coupons in the sequence they are issued. Failure to do so may result in the airline canceling the ticket.

f. The Company is not directly liable and cannot be asked for compensation in the event of boarding refusal due to not presenting oneself in time for the flight, according to the current regulations (120 minutes for international flights and 90 minutes for domestic flights) or due to problems with personal documents (expired ID document, lack of entry visa to the destination or transit country, passport with restrictions, fake visa, lack of notarized statements and/or criminal record in the case of accompanying minors, etc.), with the responsibilities regarding obtaining information about the necessary documents for travel formalities as well as possessing said documents at the time of the flight falling exclusively on the passenger.

g. Holding all necessary documents (passport, visas, etc.) to transit or enter the territory of the connection country/countries as well as the final destination.

h. Changing the terminal or airport from which landing/take-off is conducted.

i. Some Airlines may require additional information about the passenger (API) or passenger check-in from 15 days to 8 hours before the flight; non-compliance with these procedures could attract penalties from the respective airlines, including boarding refusal. The Company will take all measures to inform the passenger about these procedures, both before ticket confirmation and afterwards, providing the necessary means to fill out forms with additional information, and cannot be held responsible if the passenger does not fill in their personal information correctly and in a timely manner.

j. Certain rates available in the reservation system are subject to specific booking and issuance conditions. This rule applies especially to airline tickets that must be booked and paid for at least 7 to 14 days in advance (advanced purchase) or those with mandatory issuance within a maximum of 24 hours or even on the day of booking (instant purchase). Failure to comply with these booking conditions can influence the final fare of the ticket. Under such conditions, Best Business Travel SRL reserves the right to cancel the booking before the departure date and does not assume responsibility for non-compliance with the issuance deadline set by the Airlines, justified by exceeding the ticket purchase term specified in the fare conditions.

k. Alice Tips and Trips will not be liable for any indirect or consequential loss of any kind, in contract, tort, or otherwise, arising from the use of this site or any travel product or service booked or purchased on the site. If Alice Tips and Trips is liable for direct loss, this will be limited to a maximum of the total price of the products or services for which a claim is made.

l. The Company will not be responsible for inconveniences or results of unforeseen circumstances such as floods, earthquakes, riots, terrorist acts, government actions, or changes of authority in a country, adverse weather conditions, or hotel renovations that were not communicated to us in advance.

m. Climatic differences and energy-saving rules in different countries may affect heating systems in hotels located in the area or country in question. For example, in Italy, the heating system may be operated between November 15 and March 15 due to government regulations.

n. The opening and closing dates of pool operations may also be affected by weather and climatic conditions. Alice Tips and Trips is not responsible for the policies of hotels regarding these aspects.

o. After completing the booking, please check and ensure that all the details of the voucher (such as the hotel address, hotel information, city, and country) are correct. This way, you will be protected from any inconveniences caused by a system error.

p. The use of the site is only possible after accepting the Terms and Conditions. If you do not accept these Terms and Conditions, do not use this site.

q. The Company is not responsible for the proper execution of obligations undertaken by contract in the following cases:
1. when the non-fulfillment or defective fulfillment of obligations is due to the User;
2. when the non-fulfillment of obligations is due to force majeure or circumstances that neither the Company nor the service providers could foresee or avoid, including but not limited to: changing the airline, schedule, or itinerary, delays in the transport means, malfunction of the means of transport, accident, blockages, works or repairs on public roads, failure to meet the minimum group due to last-minute withdrawals or failure to obtain visas for all participants. The Company is not responsible for damages caused to the tourist due to flight delays (including charter), lost luggage, and other circumstances that are solely the responsibility of the carrier under specific regulatory acts;
3. when the non-fulfillment of obligations is due to a third party who is not related to providing the services stipulated in the contract, and the causes that led to the non-fulfillment of obligations are unpredictable and inevitable.

r. According to Law no. 248/2005 regarding the free movement of Romanian citizens abroad, Romanian citizens under 18 years of age may travel abroad only accompanied by both parents or by a single parent/adult, having with them the necessary documents (ID card or passport, notarized declaration from the parent who will not travel, as well as the criminal record of the accompanying adult if they are not one of the parents). The Company does not assume responsibility for any damages that may arise due to the user's non-compliance with the legislation in force regarding the travel of minors.

s. Passport, visa and/or health requirements can change and You should therefore check with the relevant authority (embassy, consulate etc.) well in advance of travel. It is your responsibility to be in possession of a valid passport and, if appropriate, a visa. It is important to remember to include all transit points in your journey which may also require You to obtain a visa. It can often take some time to obtain a visa, so You are advised to apply well ahead of time. We accept no responsibility for customers who do not possess the correct documents.

t. Each destination has its own requirements as far as entry formalities, vaccinations, etc. which can also vary depending on the passenger's nationality. It is your responsibility to collect that information. No incidents arising from the failure to comply with such official regulations will be considered our responsibility. We therefore urge You to always verify the different formalities of the chosen destination or transit countries, as well as the time needed to take all of the related steps.

u. Certain airlines may require verification of your identity before departure, which is beyond our control as an agent of flight tickets.Additionally, if you choose not to complete the verification process online, before your departure, as required by the airline, and opt to complete it at the airport, please be aware that this may result in additional fees. These fees are in accordance with the airline's policies, charged directly by the airline, and are non-refundable by us.Any costs associated with the verification process are determined and imposed by the airline. As an agent, we have no authority or liability regarding this process.

6. Intellectual Property and Copyright

a. The entire content of the website www.alicetipsandtrips.com, including texts, images, graphics, buttons, web graphics elements, scripts, and any other data, is the property of the Company or its suppliers and is protected according to the Copyright Law and laws on intellectual and industrial property rights.

b. The use without written consent of any elements from the www.alicetipsandtrips.com website or any of the elements listed above is punishable according to the laws in force.

c. To report issues regarding intellectual property rights compliance, please send us an email at help@alicetipsandtrips.com.

d. Copyright and all proprietary rights in the site and all content are reserved by Best Business Travel. The material contained in the site is the property of Best Business Travel or its subsidiaries unless identified as belonging to third parties. The name Alice Tips and Trips and any other trademarks, logos, and graphics of Alice Tips and Trips displayed on the site are registered trademarks of Best Business Travel or its subsidiaries. Other company names and products or services displayed on the site may be the trademarks of their respective owners.

e. No right or license to use any trademark is granted to you.

7. Consumer Protection

a. The Company intends to comply with the legal provisions in the field of consumer protection and not to violate, in the conduct of its commercial activity, any right provided by the legislation on consumer protection.

b. For complaints, the User may access https://reclamatii.anpc.ro/.

c. The Company informs you that the right to withdraw from a contract concluded at a distance does not apply to services when the service has already been performed or has already begun with the express consent of the consumer in this regard and after they have been made aware that they will lose the right of withdrawal once the provision of the service has begun.

d. Alternative Dispute Resolution ("ADR") represents an alternative to the judicial system, providing consumers with the opportunity to resolve disputes they may have with merchants when they face a problem related to the purchase of a product or service.Thus, complaints against merchants are voluntarily presented by consumers, to be resolved in an independent, impartial, transparent, rapid, and fair manner.The ADR Department within the National Authority for Consumer Protection ("ANPC") has the competence to alternatively resolve national and cross-border disputes arising from sales contracts or service contracts concluded with a merchant who carries out activities in Romania, in the sectors of activity where ANPC is competent.The request for ADR application, the list of ADR counselors, ADR Procedure, and applicable legislation can be consulted here - http://www.anpc.gov.ro/categorie/1271/sal.

e. The European Commission provides a platform for online dispute resolution (ODS) under: http://ec.europa.eu/consumers/odr/

8. Privacy Policy

The terms of the Privacy Policy are incorporated into these Terms and Conditions and on the site in the Privacy Policy. You agree to the use of personal information by Best Business Travel and its affiliates or third-party suppliers in accordance with the terms and for the purposes set out in the Privacy Policy.

9. Cookies

a. Cookies are small files stored on your computer when you visit www.alicetipsandtrips.com. Your computer automatically recognizes and accepts these files. The information collected by the cookie is stored on the server and will be used every time the User accesses the site or application. Cookies store commercial and marketing information. These files are used for various functions: faster interaction between the User and the website, automatic form filling, maintaining products in the shopping cart, recording User preferences, authentication, and security.

b. Cookie files are not dangerous and should not be treated by the User as a virus that can harm the computer. The browser used allows setting and limiting the collection of Cookie files on the hard disk.

c. Although it is stored on the hard disk, a Cookie cannot read and transmit to the site owner other information saved on the hard disk. A cookie contains only information collected when accessing a www page.

10. Complaints

a. Complaints regarding the making of a reservation or the purchase of a plane ticket must be sent within 7 days from the date of service purchase, either in writing to the office of Best Business Travel SRL, 3 Herastrau Street, 2nd Floor, Ap. 5, 011981, Bucharest, Romania, or via the email address help@alicetipsandtrips.com. Complaints regarding incidents related to the flight must be sent within a maximum of 7 days after the flight, accompanied by supporting documents, otherwise Best Business Travel SRL can no longer guarantee the registration of the passenger's complaint by the airline.

b. The Company will confirm to the Client the acceptance of the complaint and will inform them about the necessary time for investigating the complaint within 3 working days of its receipt. The term for resolving a complaint is a maximum of 30 working days from its receipt.

11. Force Majeure

Best Business Travel will not be liable for any failure within this Agreement if it results from an event of force majeure. This includes, without limitation, government intervention, wars, civil disturbances, hijackings, fires, floods, accidents, storms, strikes, blockades, terrorist attacks, or industrial actions affecting the Company or its suppliers.

12. Final Provisions

a. The Company may change the terms and conditions of use without prior notice in the content of the site. It is the Users' obligation to reread the terms and conditions of use every time they access or use the site www.alicetipsandtrips.com. Using the site following the change of these terms constitutes acceptance of the modified terms and conditions.

b. The Company's terms and conditions are in accordance with the current Romanian legislation. Violation of the provisions of this document constitutes an infringement of the Company's rights and may attract civil, administrative, or criminal liability of the person at fault.

c. The website www.alicetipsandtrips.com may contain links to various other sites. When these sites are accessed, Users are obliged to comply with the terms and conditions of use of the newly accessed sites.

13. General Cancellation Policy on the website and Alice Tips And Trips application

a. For flight tickets, the website www.alicetipsandtrips.com displays in the Your Trip / Airline Policies section, all the cancellation and modification policies of the selected ticket at the time of the flight ticket request. These policies are published by the airline (Service Provider) and apply depending on the type of selected flight ticket, booking class.

b. For the accommodation service, the website www.alicetipsandtrips.com displays in the room policy section, all cancellation policies for the selected type of room, published by the provider or service provider.

c. For the activities service, the website www.alicetipsandtrips.com displays in the your trip section, all cancellation policies for the selected type of activity, published by the provider or service provider.

d. For the flight and hotel service, the website www.alicetipsandtrips.com displays in the package policy and your trip / Airline Policies sections, all cancellation policies for the selected type of package, published by the provider or service providers.

e. If the Service Provider or Tourist Service Provider allows you to cancel or modify a tourist product or service that you have already booked or purchased, it is your responsibility to notify in writing at the address help@alicetipsandtrips.com regarding this request. It may not be possible to cancel or modify some products or services, or there may be specific requirements that you will need to meet. The Company or the Service Provider cannot cancel or modify a tourist product or service before receiving your request.

f. If you make any changes to your booking (including, but not limited to, cancellations, refunds, changes, and name changes), the Company reserves the right to charge you an administration fee to cover the administrative costs incurred by Alice Tips and Trips. These fees do not include any fees imposed directly by the Tourist Service Providers.

II. SPECIFIC TERMS AND CONDITIONS - AIRLINE TICKETS

1. Contracting Parties

a. The parties to a transport agreement (contract) are, on the one hand, the Service Provider indicated in the offer who provides the air transport services that are the subject of the agreement and the User on the other hand. Best Business Travel does not provide air transport services and, therefore, is not responsible for the manner of service provision. The above-mentioned agreement concluded through www.alicetipsandtrips.com is executed based on the general terms and conditions individually established by the Service Providers and displayed in Your Trip – Billing Information, which the User acknowledges and agrees to. Responsibility for the proper provision of air transport service lies in each particular case with the entity directly responsible for the actual provision of this service.

b. The plane tickets (travel document) that you (the Passenger) purchase for national and international destinations are reserved and issued by Best Business Travel as an agent in accordance with the airlines, as direct providers of transport services.

c. All conditions of sale, restrictions, and penalties are dictated by the airlines and are not limited. The passenger must also take care of visa and accommodation arrangements for the destination country, as well as comply with customs regulations and other restrictions. All these requirements, as well as the price, can change - by the will of those who imposed them - until you actually purchase the ticket. The agent cannot be held responsible for these changes.

2. Searching for Flights

a. The User can search for available flights that meet their criteria by selecting one or more flight routes and completing a form with their personal details or those of accompanying passengers.

b. The ticket rates offered by the system are the result of complex rules, contractual rates, special rates, etc. Each fare quote we present to the passenger is unique and may differ from another quote (for the same dates, company, and conditions). Airlines continuously send written or electronic notifications about fare rules. Given this, fares and applicable rules cannot be published.

c. The selected flight options are presented in a manner adjusted to the travel details chosen by the User and filtered to match the criteria chosen when conducting the search by the User, being classified into categories: "Cheapest/Most expensive/Price Range", "Number of Stops/Maximum Connection Time" based on the following parameters:
• the chosen destination
• the total value of the air transport service
• the duration of the flight
• the number of connecting flights
• the time spent at stopovers
• the departure airport and the arrival airport

3. Booking Confirmation

a. The User can reserve a ticket provided that they have entered the correct personal data in the System, following the order required by the airlines' procedures. Before reserving a ticket, the User is obligated to read the Company's Terms and Conditions in the Your Trip + Airline Policies section and to acquire information regarding payment conditions for the chosen flight routes.

b. Understanding the details about the fare will help the User make the best choice in terms of the cost of the chosen routes and minimize the cost of a potential cancellation. In this regard, it is recommended that the User consult the rules imposed by fare classes and, in case of any uncertainties, contact Customer Service.

c. The User receives booking confirmation at the email address they have entered in the relevant field. The confirmation includes: the booking number, information about the chosen route, the total cost of the ticket, and the payment method.

d. Going through all the presented steps and ordering the ticket will be mandatory for purchasing a plane ticket.

e. The cost of a ticket is displayed in the European currency – EURO. It includes: the price of the ticket, airport taxes, and the ticket issuance fee charged by the Company to cover the administrative costs that may result from confirming the booking.

f. Confirmation of a booking does not imply confirmation of the final fare, as airlines may change the fare without prior notice. Thus, if the User's booking was made at a fare that is no longer valid at the time of payment confirmation by the payment processor used by the Company, the Company's employees will contact the User to communicate the new fare, before issuing the plane ticket.

g. If the User agrees to the new fare, they will need to take measures to pay the Company the resulting difference as soon as possible, and the plane ticket will be issued after the difference is paid and confirmed. If the User does not agree to the communicated fare, the Company will fully refund the amount paid by the User within 2-5 working days from the moment of receiving the money (the term may vary depending on banking procedures or other payment processor).

4. Purchasing an Airline Ticket

a. The User can purchase a ticket provided that they have entered the correct personal data in the System, following the order required by the airlines' procedures. Before purchasing a ticket, the User is obligated to read the Company's Terms and Conditions in the Your Trip + Airline Policies section and to acquire information regarding payment conditions for the chosen flight routes.

b. The plane ticket is not transferable.

c. Once paid for and issued, the ticket will be considered an agreement between the airline and the passenger. Before actually paying for the ticket, the passenger must read all the conditions and restrictions applicable to their ticket.

d. Prices do not necessarily appear on the ticket. The airline decides whether the price is printed on the ticket or not - according to their own fare rules.

e. Plane tickets are the property of I.A.T.A. - BSP Romania - as a representative of member airlines. Alice Tips and Trips cannot be held liable for the method of calculating fares and prices set by I.A.T.A. or by the airlines.

f. Each plane ticket (and its price) is subject to restrictions and rules applicable to that specific destination. The passenger must inform themselves about these restrictions and rules before purchasing the ticket. Subsequent complaints based on a wrong interpretation or on incorrect information are not considered.

g. The passenger must read these general conditions before purchasing the ticket. Once the ticket is purchased, it is understood that the passenger is aware of all the terms and conditions of the ticket.

h. Usually, the price includes all applicable taxes, but there are situations where the passenger, during their journey, may have to pay other fees - which were not included at the time of purchase.

i. Understanding the details about the fare will help the User make the best choice in terms of the cost of the chosen routes and minimize the cost of a potential cancellation. In this regard, it is recommended that the User consult the rules imposed by fare classes and, in case of any uncertainties, contact Customer Service.

j. To obtain the lowest fares for flights within Europe, it is recommended that bookings and ticket purchases be made at least two weeks before the flight date.

k. The lowest fare is the one for tickets using the "Sunday Rule". When using such a ticket, the User must consider that the return will always be on the nearest Sunday after departure. Also, the departure and arrival will not take place on the same day.

l. If the displayed fares differ significantly from the final ones, it is possible that places in the economy classes are exhausted. You are advised to check the departure and arrival dates.

m. For trips outside Europe, it is good to know that the fare largely depends on the season.

n. After receiving the booking, Best Business Travel SRL may contact the Client to verify their personal data and confirm the offer. If this contact is not possible, the Company cannot be held responsible for making the booking under the conditions outlined in the booking.

o. The passenger is responsible for completing the check-in formalities online or at the airport before the start of the trip.

5 .Ticket Form

Best Business Travel SRL reserves the option to change the ticket form from a printed ticket to an electronic ticket where this is possible, or the ticket is the document (printed or handwritten) or electronic agreement that allows the passenger to fly. The ticket is issued by the agent and belongs to the airline.

6. Reservation Changes or Cancellations Due to the Airline

a. Best Business Travel SRL assumes no responsibility for any changes to flight schedules or routes due to the Airlines, as well as in the case of flight cancellation by the Airlines. Any information regarding potential changes in the Airlines' systems will be communicated by the employees of Best Business Travel SRL either by phone or to the email address specified in the “Your Trip – Billing Information” section as soon as possible after Best Business Travel SRL receives the official notification from the air transport operator.

b. The Company will not assume responsibility for losses incurred due to an airline strike or airport employees, situations of force majeure (government interventions, wars, hijackings, fires, floods, accidents, storms, terrorist attacks, industrial actions), or any situation beyond the direct control of the Company that results in the cancellation of the reservation or flight.

c. The agent cannot be held responsible for changes to the flight schedule, flight delays, onboard experience, overbookings, or related services (e.g., lost luggage). In case of such incidents, the passenger should directly address the airline.

d. The Company is not liable for planes taking off/landing at a different time than that written on the plane ticket. For these delays, the airline is obliged to assist tourists according to Regulation (EC) No. 261/2004 of the European Parliament and of the Council of February 11, 2004, establishing common rules on compensation and assistance to passengers in the event of denied boarding and of cancellation or long delay of flights, and repealing Regulation (EEC) No. 295/91, implemented by Government Decision No. 1,912/2006. Any issue regarding the operation of the flight and actions adjacent to it falls under the jurisdiction and responsibility of the carrier, with the plane ticket representing the contract between the passenger and the carrier.

7. Refunding Airline Tickets

a. In the event of non-use of the service, the customer has the option to return an airline ticket purchased through www.alicetipsandtrips.com , provided that the type of ticket allows such an operation, and the return is made before the departure date. At the time of ticket return, the customer should be aware that penalties resulting from the operation will be deducted from the ticket cost (the amount deducted as a penalty for ticket return is set by the Airlines and mentioned in the fare conditions and may exceed 50% of the initial ticket cost, depending on the fare class).

b. The passenger must use all flight segments in the order specified on the ticket; otherwise, they can no longer use the ticket and will not receive a refund for unused segments.

c. It is the passenger's sole responsibility to fulfill all requirements for a trouble-free journey: passport, visas, insurance, accommodation, etc. Any refusal to board the plane will not be considered for a refund.

d. Some airline tickets purchased under promotional rates do not allow changes (such as name, itinerary, etc.) or refunds, even if the ticket is returned before the departure date. Canceling such a ticket or not showing up for the flight means losing the total amount paid for this type of ticket.

e. The passenger may cancel the flight at any time before departure. Regardless of the reason, penalties apply, usually 100% of the ticket price and fees. If the airline's rules allow more favorable refund conditions, the agency will apply these rules in favor of the passenger, without affecting the retention of administrative costs. If the customer received a discount at the time of ticket issuance, in case of a request for voluntary cancellation, that amount will be retained by the agency from the refundable amount by the airline.

f. The issuance fee charged by the Company (and shown at the time of booking, as well as on the corresponding invoice) is non-refundable. In case the Customer benefits from a refund from the Airline operating the chosen flight, the issuance fee will be deducted from the refunded amount.

g. The refundable amount following the cancellation operation will be directed to the Customer's account, depending on the initial payment method chosen by them, only after this amount has been received in the agency's accounts from the Airline.

h. In the case of ticket return, it must be sent by mail directly to the address:
Best Business Travel SRL,
Str. 3 Herastrau Street, 2nd Floor, Ap. 5, 011981 Bucharest, Romania Or by email to help@alicetipsandtrips.com

i. Postal fees (if any) for sending the ticket to Best Business Travel SRL are borne by the customer. For more security, we advise you to send the ticket by registered letter or courier. Depending on the payment method used, the amount resulting after deduction of penalties will be refunded to the customer's credit card or directly to the bank account within 30 days of the Company's receipt of the returned ticket.

8. Reservation Changes. Delays or cancellations. Compensation procedure

a. Reservation changes can be requested through Customer Service or at the email address help@alicetipsandtrips.com or by completing the contact form available on the website.

b. The User acknowledges at the time of booking (either by phone or by preconfirmation email) that not all airlines and not all types of tickets allow changes. If the change is permitted by the type of ticket purchased, depending on availability and the policy applied by the airline, the total cost of the change includes:
• The change fee charged by the airline, according to the booking terms and conditions
• The fare difference (the difference between the initial fare at which the ticket was purchased and the available fare at the time of making the change for the new travel coordinates, including any airport tax differences)
• The transaction fee charged by the Company for processing the requested changes
• Delays or Cancellations. Compensation Procedure

c.In case of cancellation or prolonged delay of the flight, after verifying all of the User's travel details, the Company will inform them which entity to approach for compensation, for example, AirHelp Germany GmbH, Boxhagener Strasse 18, 10245 Berlin, Germany, VAT ID: DE 320095320, https://www.airhelp.com/ro/ which will act only at the request and with the consent of the customer. Also, in accordance with Regulation (EC) No. 261/2004 of the European Parliament and the Council, BBTR will inform the customer about their rights, namely: the right to make complaints and file complaints directly with the airline operating the canceled or delayed flight, with the goal of obtaining a full compensation (where possible), compensation which the passenger is entitled to receive.

d. Transaction fees table for additional services related to the modification of the purchased ticket (in EUR) applicable to customer service (Fee/person):
• Airline ticket modification (including: changing the date and travel route) 15 Euro
• Cancellation or return of the ticket 15 Euro
• Adding extra or special luggage 10 Euro
• Requesting assistance service for an unaccompanied minor 10 Euro
• Reserving a preferred seat on the plane 10 Euro
• Requesting a special type of meal 10 Euro
• Transport of pets 10 Euro
• Additional services offered by the airline 10 Euro

e.If you are traveling into or out of the EU, or on an EU carrier, you may have the right to demand reimbursement for costs which you can assert directly against the relevant airline in the event that your flight is canceled, delayed or you are denied boarding. For more information about EC Regulation 261/2004, https://eur-lex.europa.eu/legal-content/EN/ALL/?uri=CELEX%3A32004R0261

f.The EC-Regulation (889/2002) on air carrier liability in the event of accidents. Regulation can be found here. https://eur-lex.europa.eu/legal-content/EN/TXT/?uri=celex%3A32002R0889

III. SPECIFIC TERMS AND CONDITIONS - ADDITIONAL SERVICES

1. Additional Services

a. Additional services refer to the addition of any service that the User wishes to benefit from for the booked flight and which is not included in the airfare (for example: checked baggage, preferred seating, etc.).

b. The additional services that the User wants and which are to be provided as part of the reservation (for example, special meals, accumulation of points in the airline's loyalty program, traveling with a pet, additional baggage, minor escort service, special assistance for a passenger with disabilities, baby cot, etc.) must be requested through the Reservation System or Customer Service of Best Business Travel to verify in advance the possibility of providing them.

c. Depending on the airline, route, and travel period, the User may reserve flights that include or do not include certain additional services. In most cases, these services, when not included in the airfare, can be added for additional fees charged by the airlines, either during the reservation process or through Customer Service.

d. Some airlines do not allow the addition of any additional services after online check-in procedures have been completed.

e. Additional services can be purchased exclusively for flights operated by the selling airline. For operating certain routes, there may be agreements between airlines through which one carrier may operate a flight on behalf of another. These flights are known as code-share flights and for such trips, any additional service can be purchased by the User only at the airport, before starting the journey.

f. Both the agency, as an intermediary between the User and the airline, and the User, as the beneficiary of the services provided by the carrier, will fully respect the rules imposed by the airlines regarding the possibility of adding additional services and the costs charged for adding this type of services. The agency cannot be held responsible if the airline cannot honor the User's request favorably.

2. Additional Services Offered During the Reservation Process

a. Thus, the User is exempt from paying the transaction fees practiced by the Company and specified in the transaction fee table, but if an airline charges a fee for changes/returns/additional services in accordance with the fare conditions, the User is obliged to pay for the service, as specified by the company.

b. The purchase of an additional service or the making of a change for an already purchased ticket requires the airline's confirmation to be processed. If the airline does not allow the addition of a certain service or the change of the ticket, these requests will not be honored.

c. "Reserving a preferred seat on the plane" is an additional service. This service allows the user to select and reserve a preferred seat on an aircraft in the electronic system of each carrier for a purchased plane ticket, if such a possibility is offered in the reservation process. The service of reserving a preferred seat on the aircraft, as well as handling complaints, are subject to the General Conditions of Carriage and the conditions of booking plane tickets of the Carrier. These rules will be communicated to the user during the reservation process. Payment made for reserving a preferred seat on the aircraft is non-refundable, except in cases provided by the Carrier in the General Conditions of Carriage and booking tickets. Best Business Travel is not responsible for changes made by the carrier to seat reservations in accordance with the carrier's internal regulations, especially for operational or security reasons.

3. Additional Service of Special Assistance (passengers with reduced mobility and passengers with disabilities)

a. This service is free, provided by airlines in accordance with the provisions of REGULATION (EC) NO. 1107/2006 OF THE EUROPEAN PARLIAMENT AND OF THE COUNCIL of July 5, 2006, concerning the rights of disabled persons and persons with reduced mobility during air travel.

b. "Person with disabilities" or "person with reduced mobility" means any person whose mobility when traveling by a means of transport is reduced due to a physical handicap (sensory or locomotor, permanent or temporary), intellectual disability or impairment, or any other cause of disability or age, and whose situation requires appropriate attention and the adaptation of the services available to all passengers to their particular needs;

c. Airlines require prior confirmation for this service so that all necessary preparations for boarding can be made in a timely manner, without affecting the flight operation conditions and safety conditions.

d. The request to add this special assistance service can be made by the User also by directly contacting the airline that is to operate the flight, following the deadlines indicated by it. Depending on the airline, the type of aircraft that is to operate the flight, the number of requests received and confirmed in this regard, the transport company will analyze the request, which is the only one able to confirm or reject the granting of the service for the requested flight. Best Business Travel cannot be held responsible if the airline cannot honor the User's request favorably.

e. According to the current regulations, the sole obligation of Best Business Travel is to receive such requests for assistance (transmitted at least 96 hours in advance) and to transmit the respective information at least 36 hours before the published departure time of the flight, both to the managements of departure, arrival, transit airports, and to the operating air carrier.

f. It is the Users' obligation to respect the legal deadline of 96 hours to transmit the request for special assistance. In the situation where the operating air carrier cannot honor the special assistance request of the User, whether the 96-hour term has been respected or not by the User, Best Business Travel is not and cannot be held responsible for such a refusal, being entirely the responsibility of the operating air carrier.

IV. FINAL PROVISIONS

1. Final Provisions

a. BBTR reserves the right to cancel a User's reservation and to terminate the contract, refunding any payments made (if any), without justifying such action.

b. BBTR reserves the right to unilaterally modify the Terms and Conditions as well as the Company's Statute. The customer is obliged to read the platform's Terms and Conditions before making a reservation, and by accepting them, they are bound by the provisions valid at the date of the reservation or purchase of the plane ticket.

c. If certain aspects are not regulated in this Statute, they are subject to the Civil Code and the current Romanian laws.

2. Guarantees

a. Due to the nature of the services offered to Users, Best Business Travel does not provide warranties. Services are provided in accordance with the Company's current practices.

b. According to Law No. 365 of June 7, 2002, on electronic commerce and the nature of the services offered by Best Business Travel, plane ticket reservations cannot be canceled within 10 days.

V. SPECIFIC TERMS AND CONDITIONS - HOTEL RESERVATIONS

1. General Provisions

a. The parties to an accommodation agreement are, on the one hand, the Service Provider or the supplier indicated in the offer who provides the accommodation services that are the subject of the agreement and the User on the other hand. Best Business Travel does not provide accommodation services and therefore is not responsible for the manner in which the service is provided. The agreement described above and concluded via www.alicetipsandtrips.com is executed based on the general terms and conditions individually established by Service Providers and displayed in Your Trip – Billing Information, which the User acknowledges and agrees to.

b. Introduction - www.alicetipsandtrips.com provides the User with an online platform through which they can access databases of third-party providers such as hotels, guesthouses, apartment hotels, other intermediaries (Hotel Service Providers) and acts as an intermediary agent for them but is not the provider of the accommodation services nor a party to the hotel service purchase agreements or other similar contracts concluded through Your Trip – Billing Information. Any reservation made through the website www.alicetipsandtrips.com is finalized and executed based on the general provisions of the individual suppliers' contracts. The platform does not assume any responsibility for the hotel products and services offered by the Hotel Service Providers and does not guarantee in any way (either explicitly or implicitly) the accuracy or quality of the products and services reflected on this website. Best Business Travel is not constituted as a party in any agreement for the provision of hotel services or any other agreement referring to these services, concluded through the Reservation System. The parties to such an agreement are always the User and the Service Provider indicated in the offer.

2. Definitions

a. www.alicetipsandtrips.com is a website operated by Best Business Travel SRL (also referred to as BBTR) with its headquarters at 3 Herastrau Street, 2nd Floor, Ap. 5, 011981 Bucharest, Romania.

b. Hotel or related service provider - a BBTR partner who, through the website www.alicetipsandtrips.com and other websites owned by entities cooperating with the Company, offers the User its hotel services described in detail in individual offers.

c. Hotel and related services – short-term rentals of accommodation spaces, hotel rooms, houses, apartment hotels, and the provision of other related services on-site.

d. Tourist packages – personalized solutions for users, representing a tourist product consisting of a range of individual services, among which transportation (plane ticket) to which additional services related to the ticket and hotel reservation are added, available through the website www.alicetipsandtrips.com.

e. The hotel category (number of stars) generally reflects the quality of the hotel and the approximate level of facilities available and services offered to customers. However, this classification system varies from country to country. The classification of hotels in international practice based on the star rating system is not mandatory on the standards of a particular hotel. Information and descriptions of services and equipment available within the Reservation System regarding hotels are based on the hoteliers' own description and evaluation in accordance with local legislative norms, and BBTR is not responsible for hotel categories and star ratings as these have been provided as such by the accommodation units or the Hotel Service Providers.

f. Room types: When accessing the desired hotel, the reservation system will display all available room types based on the User's search criteria. It is the User's responsibility to ensure that the type of room booked is suitable for the number of people who will present at the hotel. If more people arrive at the hotel than can be accommodated, then the hotel has all the rights not to accept this reservation, and in this case, no refund will be made. BBTR commits to ensure that the hotel will provide the requested room type and to transmit special preferences to the hotel, but these cannot be guaranteed, being honored depending on availability at the time of accommodation.

g. Type of meal: Accommodation units may offer various types of meals (room only, breakfast, half board, full board, all-inclusive, and other variations thereof). Meals included in each rate are specified in offers, and the User understands that there are quantitative and qualitative differences from one accommodation unit to another.

h. All special offers and promotions are marked as such and may have special booking, payment, and/or cancellation conditions.

3. Making Hotel Reservations

a. The User can place a hotel reservation through the site or the Alice Tips And Trips app, in the Your Trip – Billing Information section available on the website www.alicetipsandtrips.com by entering all necessary data in the form, and choosing the payment method:
• pay later or pay now if the user is logged in to their account and the room is not under penalty
• pay now if the user is logged in to their account and the room is under penalty
• pay now if the user is not logged into their account and the room is not under penalty
The rate for hotel services is expressed in the EURO currency. This includes: the net value of the service and administrative expenses.
Once an order is placed, it is considered a firm reservation and is subject to the Terms and Conditions of the site as well as those of the Hotel Service Provider regarding the use of the hotel service, cancellation, and modification of the reservation.
For the accommodation service, the site www.alicetipsandtrips.com displays in the room policy section, all the cancellation policies for the selected type of room, published by the provider or service provider.
Agreements (contracts) for accommodation concluded through the Reservation System are confirmed and executed based on the general terms and conditions established by Service Providers and displayed in Your Trip – Billing Information for each case. All information and offers presented in Your Trip – Billing Information are based exclusively on the information provided directly by the Providers. The Terms and Conditions of reservation, including responsibility and guarantee concerning the hotel service provided by Providers, are established by and revert, in each particular case, to the entity directly responsible for the actual provision of this service.
BBTR provides the User with the following types of reservations:
Reservation through the site under the terms and conditions specified by Providers, in this case, BBTR being responsible for transmitting reservation confirmations, processing payments, and post-sale correspondence.

b. The selected hotel options are presented in a manner adjusted to the details of the service chosen by the User and filtered to match the criteria entered when making the search by the User, being classified based on the following parameters:
• destination
• type of stay in days
• number of rooms
• accommodation standard
• search for a specific hotel

4.Confirmation of reservation request and rate:

a.Depending on the type of reservation chosen, the User will receive a confirmation of the reservation request directly from www.alicetipsandtrips.com. The confirmation will contain, in addition to the reservation request number, information regarding the hotel service and the total rate to be paid for this service.

b. For reservations through the site, the displayed rate is in EUR currency. The reservation rate includes the accommodation rate, VAT, and all other applicable taxes unless otherwise specified in the room policy on the website or in the confirmation email. In the room policy section, additional fees that will be charged by the hotel at check-in are displayed (these can represent various fees such as city taxes, parking fees, fees for extra beds, cleaning fees, water transfer or seaplane fees, etc.)

c.In the voucher received by email or found in the User's account, the additional fees that may be charged by the hotelier at check-in are displayed. If the accommodation service reserved, by terms and conditions, involves a payment to BBTR from the User, the reservation rate cannot be guaranteed until the respective payment is made and received.

d.The User has the responsibility to check and validate the accuracy of the data before making the payment.

5. Booking conditions

a. Before placing the order, the User is asked to read and accept the present Terms and Conditions and to read and understand how the rate for the chosen hotel service is calculated. Understanding how the rate list is made will help the User choose the most attractive offer and will minimize the value of any potential cancellation or modification fee. Following the receipt of the reservation request, Best Business Travel may contact the User to verify the data and confirm the offer. If contact with the User is not possible, BBTR is not responsible for ensuring that the supplier accepts the reservation according to the data entered.
Each reservation/request is forwarded by BBTR to the respective supplier, on behalf of the User, in the form of an order.
The hotel may cancel the reservation if at the start date of the stay, the holder of the reservation does not show up at the hotel within the check-in interval.
The check-in interval and cancellation conditions vary from one accommodation unit to another and are established by the specific reservation conditions of the hotel offering the service.

b. All reservations will be honored only for the people for whom the reservation was made. Name changes are not allowed.

c. Check-in is usually starting at 16:00, local time, on the scheduled day of arrival. To avoid any problems at check-in, please inform the hotelier in case of a delayed arrival.

d. All hotels displayed on Alice Tips and Trips require that at least one of the passengers be over 18 years of age. If customers are under 25 and book hotels in the USA, they are asked to contact the hotel directly for clarification.

e. The Company does not charge additional fees or commissions on top of the rates displayed online

f. The meals included in each rate are mentioned when the Room & Rates options are displayed.

g. In some destinations, local taxes may be required to be paid directly at the hotel.

h. Some hotels may have fluctuating rates that can change daily. The rate is guaranteed only for a confirmed reservation. Refund requests based on the fact that the selling price was close to or higher than the reception price are not acceptable.

i. Hotel management has the right to request the details of a credit card or a deposit that can cover and guarantee any additional costs that may arise during the stay.Room types may depend on the availability of that specific type of room in the hotel and may vary depending on the hotel and/or country regarding the classification of room types.
We strive to ensure that the hotel provides the reserved type of room, however, there may be occasions when, instead of a double room, a twin room may be allocated or vice versa. Please be aware that most European hotels offer 2 single beds placed together to form a double bed.
Although all preferences regarding room type are transmitted to the hotel, room allocation is made by the hotel and depends on availability at check-in. A triple room does not guarantee 3 separate beds.
The size and configuration of beds can vary. This may include a folding bed. A quad room is a room for 4 adults with 2, 3, or 4 beds. This may include folding beds.
The configuration of beds can vary considerably.

j. Any additional request for an upper floor, smoking room, etc. is not guaranteed at the time of booking. This will depend on availability on the day of check-in.

k. The star classification of the displayed hotels gives a general idea about the quality of the hotel and an approximate level of facilities, services, and goods. However, the specific criteria and requirements applied may vary from country to country. Alice Tips and Trips is not responsible for this variety in hotel classifications between countries, room types, and hotel information regarding these aspects. It is the responsibility of the person making the booking to ensure that the reserved type of room is suitable for the number of people traveling.

6. Canceling a hotel reservation

a.Each hotel reservation is subject to the cancellation conditions described on the booking page in the room policy section – Cancellation Policy, displayed to the User at the time of booking the service and before finalizing the order.
The deadline for cancellation without penalty is specified at the time of online booking and is acknowledged by the User. Any request to cancel the hotel reservation sent after the passing of this term implies the payment of penalties, which are also specified during the booking process.
Note: Some hotels have a more restrictive cancellation policy, especially for promotional rates, and some lodging services are non-refundable after the reservation is finalized.
This information will be specified in the specific cancellation policy section during the booking process, and in the event of cancellation or no-show at the hotel, the User will not be able to benefit from a refund for the unused services regardless of circumstances.

b.To avoid fraudulent use of the Reservation System and making false reservations, BBTR reserves the right to cancel unguaranteed reservations made without a bank card, in cases where it is not possible to contact the User at the telephone number provided by them.
In this case, the User has no right to claim for the provision of the hotel service in question. The User may opt for a guaranteed reservation, using an electronic payment method through the payment processor and thus preventing the reservation from being canceled for the reasons mentioned above.
Note: Some hotels have fluctuating rates, which change daily. The rate is not guaranteed except based on a confirmed reservation and remains firm at the time of its confirmation. A request for a refund based on the fact that the online sale rate was different from the reception rate or promotional or last-minute rates appearing later is not acceptable.

c.Refund requests due to the total or partial non-use of hotel services must be accompanied by a written request from the User and a written confirmation from the hotel/provider.
This confirmation does not guarantee the return of the value of the unused services and will be honored only if both the hotel and the Hotel Service Provider accept the return of the value of the unused services.
In the event of an unavoidable impossibility to honor the reservation (overbooking), Best Business Travel reserves the right to replace the hotel or other services initially confirmed with others of similar category, without any other compensation or to return the money in full if it is impossible to provide an alternative.
BBTR is not responsible for compensating any situation that could have been resolved on the spot if the hotel had been informed.

d. In the event of an unforeseen inability to honor the reservation, Best Business Travel reserves the right to change the hotel or other initially confirmed services with others of a similar or higher category, without additional compensation, or to refund the full value of the reservation in the event of the impossibility to provide an alternative.

7. Final Provisions

a.Any complaints about the hotel services or any claims for compensation from Users for any losses suffered will be addressed to the Hotel Service Providers and treated directly by them. BBTR is exclusively responsible for irregularities regarding the intermediary service on the website, which can be claimed within 7 days of making the reservation either in writing at the BBTR office address, 3 Herastrau Street, 2nd Floor, Ap. 5, 011981 Bucharest, Romania or by email at help@alicetipsandtrips.com. The company will confirm to the User the acceptance of the complaint and will inform them about the necessary time to investigate the complaint within 3 working days of its receipt. The term for resolving a complaint is a maximum of 30 working days from its receipt.

b. BBTR and its suppliers are not responsible for the quality of the hotel services available through the website or for errors that may occur during the booking process, making the transaction impossible to complete.

c. Force Majeure: BBTR is not liable in the event of force majeure events including but not limited to government interventions, wars, kidnappings, fires, floods, accidents, storms, strikes, terrorist attacks, or industrial actions that may affect BBTR or its suppliers.

d. Disclaimer: Regarding the limitations set in these terms and conditions, and to the extent permitted by law, BBTR is exclusively liable for actual damages incurred, paid, or accrued by the User due to a deficiency in the performance of the Company's services proven as such up to a maximum amount that does not exceed the total cost of the booking, as mentioned in the confirmation email. Also, neither BBTR nor its employees or affiliated partners or others (third parties) involved in promoting or making the website and its content available will be responsible for any punitive (direct or indirect) loss or damage, any loss of production, profit or revenue, loss of contracts, damage to reputation and goodwill, loss of claims, for any inaccuracies related to the information of the accommodation unit presented as available on the website www.alicetipsandtrips.com, for the services performed or products offered by the accommodation unit and for any indirect damage, loss or costs, violations of the law, negligence, inappropriate voluntary behavior, omissions, non-performance, harm or liability strictly or attributable (in whole or in part) to the accommodation unit or other BBTR partners, including employees whose products or services are provided (directly or indirectly), offered, or promoted through the website, including any cancellation (partial), overbooking, strike, force majeure or any other event beyond BBTR's control.

e. Applicable Law: These Terms and Conditions represent the contract between the User and BBTR and are governed by the laws of Romania.

VI. SPECIAL TERMS AND CONDITIONS - APPLICABLE EXCLUSIVELY TO TOURIST SERVICE PACKAGES RIGHTS AND OBLIGATIONS SPECIFIED BY GO 2/2018

1. In accordance with the provisions of article 7 of Government Ordinance no. 2/2018, the Company's obligation to inform is fulfilled by publishing the present Terms and Conditions on the BBTR website and by communication to customers through the order confirmation email.